FAQ

Frequently Asked Questions

Everything you need to know about ordering custom promotional products from PromoMogul.

Ordering

What is the minimum order quantity?

Most products start at 50 units. Some items are available from as few as 10 units. Volume discounts begin at 100+ units.

How do I get a quote?

Use our Request a Quote form with your product type, quantity, deadline, and shipping location. We get back to you quickly with pricing and recommendations.

Do you provide design proofs?

Yes. Free digital proof on every order. Proof approval is required before production begins. No production starts without your sign-off.

Can I order samples before committing?

For most products, we can provide a sample or reference photos. For custom tents and large items, we provide detailed mockups and material samples.

Production

How long until I get it?

Most retail orders arrive in about 15 days from art approval. Bulk orders depend on the product and the shipping method you choose. Production is about 7 days, then you pick express air, standard air, or sea freight. Rush options are available on most items.

What printing methods do you use?

We use screen printing, dye sublimation, heat transfer, embroidery, and digital printing depending on the product and design requirements.

Can I use my own artwork?

Absolutely. Send us your logo or design files in AI, PDF, PNG, or SVG format. We also offer free design assistance if you need help preparing artwork.

Shipping

Where do you ship?

We ship nationwide across the United States. International shipping is available on request for larger orders.

How long does shipping take?

We ship by air freight by default, so most retail orders arrive in about 15 days. For bulk orders you can choose express air, standard air, or sea freight, which runs 25 to 45 days for the lowest cost. We price every option on your quote.

Can you ship to multiple locations?

Yes. Let us know your split-ship requirements and we will coordinate the best approach and pricing for each destination.

Customization

What products can you customize?

We customize tents, flags, table covers, banners, apparel, stickers, drinkware, bags, and hundreds of other promotional products. Browse our catalog for the full range.

Is there an extra charge for full-color printing?

Most of our products use dye sublimation or digital printing, which supports unlimited colors at no extra cost. Some items like screen-printed apparel may have per-color pricing.

Still have questions?

Our team is here to help. Reach out anytime.

Request a Quote
or email info@promomogul.com