The questions that come up before every order.

Headwear is sold in packs, starting at 12 pieces. Tents, backdrops, flags, table covers and stands are ordered individually. Larger runs are priced better, so ask for a quote above 250 pieces.

Use the quote form or email info@promomogul.com. Include the product, quantity, artwork details and your deadline. We respond within 24 hours.

Major credit cards, taken on the invoice we send after your quote. A quoted order over $500 runs on a two-payment model: 50% deposit to start production, balance before shipping. An order placed through the cart is charged in full at checkout.

You can build an order in the cart, but card payment is not switched on yet, so we take the order by email at info@promomogul.com. Send the details and a price, a proof and a ship date come back. Prices shown are the honest floor for the cheapest configuration, not a guess at what your job costs.

14 to 20 business days from art approval to your door, US lower 48. That window covers production at 8 to 12 business days, one day of quality control, and 3 to 5 business days of air freight with customs handled by us.

Most products can be expedited inside the standard window for an additional fee. Rush pricing is quoted alongside standard pricing so you can compare.

For bulk orders shipping 4 or more weeks before the event date, sea freight is available at lower cost. Both options are priced on the quote.

Anchorage, Hawaii and Puerto Rico are available with extended freight. Exact transit is confirmed on your quote.

We split-ship to multiple addresses, including chapter offices and regional event sites, at no additional handling fee.

You get a tracking number when the order ships, and a second update when it clears US customs.

A free digital proof on every order. Proof approval is required before production begins. Nothing prints until you confirm.

AI, EPS, PDF, SVG and high resolution PNG at 300 DPI or higher. If all you have is a low resolution file, we can work from it.

Free basic design assistance on every order. Send a logo, colors and a rough idea and a mockup comes back.

Dye sublimation, screen printing, heat transfer, embroidery and digital printing, chosen to suit the product.

Blank samples are available for most products so you can check quality before a bulk order. Sample cost varies by product.

If something arrives damaged, short or not matching the approved proof, email within 7 days of receiving your order, with your order number and photos. Every concern is reviewed personally, with a response inside 24 hours on business days.

We do not accept returns or exchanges. Everything is made to order against artwork you approve, so there is no stock version of it to take back. Replacements and refunds apply where the error is ours, the product is defective, or it does not match the approved proof.