Shipping and production
14 to 20 business days, art approval to your door.
Every order is custom decorated, so the clock starts when you approve the proof rather than when you place the order. Here is exactly what sits inside that window.
Production
Dye sublimation, screen print, embroidery and digital print, depending on the product.
Quality control
Every order is checked against your approved digital proof before it ships.
Air freight
Customs handled by us.
US lower 48. Anchorage, Hawaii and Puerto Rico are available with extended freight. Exact transit is confirmed on your quote.
Rush options
Most products can be expedited inside the standard window for an additional fee. Rush pricing is quoted alongside standard pricing so you can compare.
If you have a hard event deadline, say so in the quote request. It changes what we recommend.
Sea freight, if you have the time
For bulk orders shipping 4 or more weeks before the event date, sea freight is available at lower cost. Both options are priced on the quote.
Tracking
You get a tracking number when the order ships, and a second update when it clears US customs.
You can also email for a status check at any point in the process.
Multiple ship-to addresses
We split-ship to multiple addresses, including chapter offices and regional event sites, at no additional handling fee.
Provide the ship-to list with your quote request and it gets priced in from the start.
Damages or shortages
If an order arrives damaged or short, email info@promomogul.com within 7 days of receiving your order, with your order number and photos of the issue. Every concern is reviewed personally, with a response inside 24 hours on business days.
Full detail is on the returns page.
Questions before you order
Email info@promomogul.com. We reply to every message, Mon to Fri, 8 to 6 Pacific.
Working back from an event date?
Tell us the date and we will tell you whether the standard window makes it, and what rush would cost if it does not.
Request a quote